Your privacy is our priority. PIPEDA & GDPR compliant.
Welcome to Southern Cross Lottery (www.southerncrosslottery.com). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains:
Your Trust Matters: We take our responsibility to protect your personal information seriously. This policy is designed to help you understand our privacy practices in clear, straightforward language.
Data Controller: Southern Cross Lottery Inc.
Registered Address:
555 Front Street
Toronto, ON M5E 1B3
Australia
Contact Information:
Email:
[email protected]
Phone: 1-866-765-2747
Privacy Officer: Available Monday-Friday, 9:00 AM - 6:00 PM ET
When you register for an account or use our services, we collect:
Under GDPR, we process your personal data based on the following legal grounds:
Processing necessary to provide lottery services and fulfill our contract with you.
Processing required to comply with gaming regulations, tax laws, and anti-money laundering requirements.
Processing based on your explicit consent (marketing communications, cookies, etc.).
Processing necessary for our legitimate business interests (fraud prevention, service improvement, security).
We do not sell your personal information. We may share your data with:
Your personal information may be transferred to and processed in countries outside of Australia. When we transfer data internationally:
We implement comprehensive security measures to protect your personal information:
Your Responsibility: While we implement strong security measures, you also play a role in protecting your information. Please keep your password confidential, log out after use, and report any suspicious activity immediately.
We retain your personal information for as long as necessary to:
| Account Information | Duration of account + 7 years |
| Transaction Records | 7 years (regulatory requirement) |
| Identity Documents | 7 years after account closure |
| Marketing Consents | Until you withdraw consent |
| Support Communications | 3 years |
Under PIPEDA and GDPR, you have the following rights regarding your personal information:
Request a copy of the personal information we hold about you.
Request correction of inaccurate or incomplete personal information.
Request deletion of your personal information (subject to legal obligations).
Request limitation on how we process your data.
Receive your data in a structured, commonly used format.
Object to processing based on legitimate interests or for direct marketing.
Withdraw consent for processing at any time.
Lodge a complaint with your data protection authority.
To exercise any of these rights, please contact us at:
We will respond to your request within 30 days (or as required by applicable law).
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you are under 18, please do not use our services or provide any personal information.
If we discover that we have inadvertently collected information from a minor, we will delete it immediately. If you believe we may have information about a minor, please contact us at [email protected].
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:
We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:
Dedicated privacy team available to assist you
1-866-765-2747
Monday - Friday: 9:00 AM - 6:00 PM ET
Privacy Officer
Southern Cross Lottery
555 Front Street
Toronto, ON M5E 1B3
Australia
If you are not satisfied with our response, you have the right to lodge a complaint with: